Accessibility

Travel without barriers, enjoy without limits.

At ILUNION Hotels, we believe that traveling is a right for everyone. That’s why we work every day to offer an accessible, comfortable hotel experience designed for all, regardless of their needs.

We are the only hotel chain in the world certified in Universal Accessibility (UNE 170001), ensuring that all our guests can enjoy our facilities and services under equal conditions.

We support your journey in an inclusive way

Before your trip.

We have certified our website so you can enjoy an accessible experience. Certified by ILUNION, we guarantee Accessibility compliance with WCAG - WAI 2.2 Double A (AA) standards for PUBLIC WEB.
We also offer customer service via telephone and WhatsApp through our Contact Center.

Arrival at the hotel.

In hotels with private parking, we have reserved spaces for people with reduced mobility (PRM). If such parking is not available, we will provide you with information on accessible alternatives.
We have a specific protocol for guide dogs and/or assistance dogs (including a bed and water bowl in the room). Please inform us if you are traveling with your guide dog and/or assistance dog so we can have everything ready upon your arrival.
Dual-height contrast markings on glass surfaces.
Automatic entrance access door.

Reception.

Accessible reception desk with frontal approach integrated into the check-in counter.
Induction loop system.
Check-in with integrated screen reader technology.

Accessible Rooms

Bedroom.

Minimum clear doorway width of 80 cm and ample circulation space.
QR information about hotel services.
Braille information on door locks and amenities.
Wardrobes equipped with reach rods.
Color contrast.
Uniform flooring without level changes or protruding elements.
Accessible furniture for wheelchair use, including the location of different elements such as switches, air conditioning, amenity dispenser, etc.
Safe / minibar within manual reach from a wheelchair, allowing frontal access.

Bathroom and shower area.

Accessible shower tray with non-slip flooring.
Shower seat, fixed or movable.
Grab bars next to the toilet.
Accessible sink height.
Hairdryer, magnifying mirror, and towels within manual reach of a wheelchair user.
Tilting or sensor-operated sanitary bin.

Common Areas

Restaurants.

Priority-use tables for PRM, identified with the SIA symbol, with table height: 75/78 cm and free clearance height: 70 cm.
Assistance in the buffet provided by staff upon request.
Chairs with armrests available.

PRM restrooms in common areas.

Grab bars in the toilet area.
Accessible sink height.
Equipped with alarm system.

Swimming pools.

Pools located along an accessible route include:
Access via lift chair or ramp.
A wheelchair available for pool use (subject to availability and prior request).
Preferred-use shaded areas and sunbeds for PRM, identified with the SIA symbol.

Event rooms.

In hotels with event spaces, we offer:
Chairs with armrests available.
Availability of long-handle hangers.
Staff trained to configure layouts with accessible circulation and turning spaces both in meeting rooms and catering areas.

Additional Services

Elevators.

Voice synthesizer.
Buttons in braille and raised lettering.
Doors with presence sensors.

Assistance and safety services.

Preparation of menus for people with different dietary needs.
Identification of buffet items and allergens on menus.
Medication storage service for items requiring special refrigeration conditions, ensuring proper preservation during the stay.
Personal teleassistance button in accessible rooms for emergencies, upon prior request.
Specific evacuation protocol for people with disabilities.

Support products.

We provide free support products available to our guests, subject to availability (please consult directly with the hotel). Additionally, other products can be rented through an external company managed by the hotel if needed.

Specific training for all our staff.

We promote specialized accessibility training for all our staff, ensuring professional, inclusive service focused on delivering the best experience for every guest.

Limited Accessibility

Limited Accessibility

In line with our commitment to honesty and transparency at ILUNION Hotels, we would like to inform you about spaces or services that, due to their specific characteristics, may present limitations in fully meeting our accessibility standards. If in doubt, you can contact us directly.

ILUNION Alcalá Norte – Gym and hotel parking (externally managed)
ILUNION Aqua 3 – Parking (externally managed)
ILUNION Aqua 4 – Parking (externally managed)
ILUNION Badajoz – Golf course (externally managed)
ILUNION Caleta Park – Gym
ILUNION Costa Sal – Gym and paddle courts
ILUNION Les Corts – Spa
ILUNION Málaga – Spa
ILUNION Mérida Palace – Swimming pool
ILUNION Mijas – Parking
ILUNION Romareda – Parking (externally managed)
ILUNION San Mamés – Parking (externally managed)
ILUNION Suites Madrid – Parking (externally managed)

You can consult the profile of each hotel, within the accessibility section, for the complete details of services and available features.

If you would like help with your reservation, you can contact us via email at contactcenter@ilunionhotels.com, write to us via WhatsApp, or call us at +34 911 081 396.

We will help make your booking and experience as personalized as possible for your upcoming stay.